Years of experience: 21
Call CenterCustomer Support RepresentativeSupport SpecialistITCall Center SupervisorTechnical Support Agent
Trust Score
Exceptionally trusted; proven professional excellence.
Jerome's Career Path
Mar. 2016 -Present
MultiChoiceSupply Chain Support Specialist
South AfricaAs a Supply Chain Support Specialist at Multichoice, I am responsible for the functional refinement of requirements, focusing on epics and user stories. My role encompasses various key functions that contribute to the seamless operation of the Stock and Distribution solution, including SAP, ICC, Clarity, and CRM. Key Responsibilities:
• Process Design and Customization: Contribute to the desi...
Oct. 2011 -Mar. 2016
MultiChoiceConfiguration Analyst (IBS5.4 and ICC6.2)
South AfricaAs a Configuration Analyst at Multichoice, I played a crucial role in analysing and troubleshooting Africa IBS (Integrated Business Solutions) configuration requirements. My responsibilities covered a broad spectrum of tasks aimed at delivering operational excellence and enhancing business processes. Key Responsibilities:
• Analysis and Troubleshooting: Analysed and troubleshooted Africa IBS ...
Feb. 2011 -Oct. 2011
MultiChoiceBusiness Systems Support
South AfricaAs a Business Systems Support professional at Multichoice, I played a pivotal role in providing comprehensive support to the organization's User Acceptance Testing (UAT) efforts and ensuring the seamless functioning of various business systems. Key Responsibilities:
• UAT Support: Provided support to User Acceptance Testing (UAT) on relevant projects, ensuring a smooth testing process and suc...