Years of experience: 13

ITTech SupportCall CenterCustomer Support RepresentativeSupport SpecialistSales Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kaitlyn's Career Path
Customer & Product Solutions Specialist Nov. 2021 -
May. 2024
TransnetyxCustomer & Product Solutions Specialist
Carlsbad, California, United States• Managed client issues from start to resolution, including prioritization and escalation • Adapted to current business needs by remaining flexible and cross-skilling across different areas of business, demonstrating the ability to thrive in ambiguity • Employed analytical and problem-solving skills to provide quick and accurate responses to live customer chats, e-mails, and phone calls
Technical ExpertApr. 2019 -
May. 2021
AppleTechnical Expert
Carlsbad, California, United States• Provided technical support in-store, via phone, and live chat to repair and strengthen customer relationships • Assisted with management of overall Genius Room performance across 4,500+ repairs, active inventory, queue management, and scheduling • Assisted with new hire training and peer mentoring
Sales and Business ExpertApr. 2017 -
Apr. 2019
AppleSales and Business Expert
Phoenix, Arizona, United States• Recognized for market-leading sales and service metrics and AppleCare attachment rates • Led in-store business workshops to engage with first-time and current business customers and introduce Apple solutions, technology, and services • Pioneered in-store mentorship program to share effective business practices and behaviors and improve business acumen among team members