Years of experience: 13
Business Development ManagerAppointment SetterSales & BizDevGraphic Designerš¦ DesignCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kaitlyn's Career Path
Nov. 2021 -May. 2024
TransnetyxCustomer & Product Solutions Specialist
Carlsbad, California, United Statesā¢ Managed client issues from start to resolution, including prioritization and escalation
ā¢ Adapted to current business needs by remaining flexible and cross-skilling across different areas of business, demonstrating the ability to thrive in ambiguity
ā¢ Employed analytical and problem-solving skills to provide quick and accurate responses to live customer chats, e-mails, and phone calls
Apr. 2019 -May. 2021
AppleTechnical Expert
Carlsbad, California, United Statesā¢ Provided technical support in-store, via phone, and live chat to repair and strengthen customer relationships
ā¢ Assisted with management of overall Genius Room performance across 4,500+ repairs, active inventory, queue management, and scheduling
ā¢ Assisted with new hire training and peer mentoring
Apr. 2017 -Apr. 2019
AppleSales and Business Expert
Phoenix, Arizona, United Statesā¢ Recognized for market-leading sales and service metrics and AppleCare attachment rates
ā¢ Led in-store business workshops to engage with first-time and current business customers and introduce Apple solutions, technology, and services
ā¢ Pioneered in-store mentorship program to share effective business practices and behaviors and improve business acumen among team members