• Oversee the day-to-day operations of the Technical Support Team
• Act as a senior agent who will drive customer satisfaction through customer support
• Act as a mentor and provide oversight, coaching and training to technical support staff
• Be the point of contact when it comes to technical escalations
• Provide support where needed for both internal and external customers.
• Manage and re...
Sofia, Sofia City, Bulgaria• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Speaking to customers to quickly get to the root of their problem
• Providing timely and accurate customer feedback
• Talking customers through a series of actions to resolve a problem
• Following up ...
Apr. 2017 - Mar. 2019
Demax PLCTechnical Support Specialist at Demax PLC
Sofia, Sofia City, Bulgaria• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Speaking to customers to quickly get to the root of their problem
• Providing timely and accurate customer feedback
• Talking customers through a series of actions to resolve a problem
• Following up ...