Years of experience: 14

BulgariaITQA EngineerTech SupportData EntryData Entry Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ivaylo's Career Path
Technical Support Team LeadDec. 2021 -
Present
SkimProt ltd.Technical Support Team Lead
• Oversee the day-to-day operations of the Technical Support Team • Act as a senior agent who will drive customer satisfaction through customer support • Act as a mentor and provide oversight, coaching and training to technical support staff • Be the point of contact when it comes to technical escalations • Provide support where needed for both internal and external customers. • Manage and re...
Technical Support SpecialistApr. 2019 -
Dec. 2021
SkimProt Ltd.Technical Support Specialist
Sofia, Sofia City, Bulgaria• Identifying hardware and software solutions • Troubleshooting technical issues • Diagnosing and repairing faults • Resolving network issues • Installing and configuring hardware and software • Speaking to customers to quickly get to the root of their problem • Providing timely and accurate customer feedback • Talking customers through a series of actions to resolve a problem • Following up ...
Technical Support Specialist at Demax PLCApr. 2017 -
Mar. 2019
Demax PLCTechnical Support Specialist at Demax PLC
Sofia, Sofia City, Bulgaria• Identifying hardware and software solutions • Troubleshooting technical issues • Diagnosing and repairing faults • Resolving network issues • Installing and configuring hardware and software • Speaking to customers to quickly get to the root of their problem • Providing timely and accurate customer feedback • Talking customers through a series of actions to resolve a problem • Following up ...