Years of experience: 14
SwedenTranslatorTechnical Support AgentTechnical TranslatorChat SupportAssistant
Trust Score
Exceptionally trusted; proven professional excellence.
Herman's Career Path
Mar. 2023 -Present
Tekniska verkenObjektledare, IT
Linköping, Östergötland, Sverige● Led strategic IT initiatives for Bixia, achieving significant cost reductions while
maintaining service quality through effective budget management and resource
optimization
● Established and maintained crucial communication channels between Bixia and the
IT department, resulting in improved cross-departmental collaboration and project
delivery
● Implemented new structural frameworks and pr...
Aug. 2022 -Mar. 2023
BRP Systems ABCustomer Success Manager
● Served as primary point of contact for the entire Norwegian customer base,
managing escalations and ensuring high customer satisfaction
● Developed and implemented customer success strategies that strengthened client
relationships
● Led training initiatives for new support team members, improving team capability and
service quality
Feb. 2022 -Sep. 2022
BRP Systems ABEducator and Application consultant