Years of experience: 29

Call CenterSupport SpecialistITTechnical Support AgentCustomer ServiceHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Douglas's Career Path
Senior Technical AnalystJan. 1999 -
Jan. 2025
FedExSenior Technical Analyst
 Provided technical support for existing systems and investigated issues to optimize performance and restore functionality.  Maintained high standards of quality assurance through rigorous testing cycles prior to release by following Development lifecycle and using Agile methodology.  Demonstrated strong leadership skills managing multiple projects simultaneously while meeting deadlines an...
Technical AnalystNov. 1998 -
Nov. 1999
FedExTechnical Analyst
System Admin/AnalystJan. 1995 -
Jan. 1998
Internet Access GroupSystem Admin/Analyst
Altamonte Springs FLInternet Access Group (defunct) was a small internet access company in the Orlando area that provided internet access to local small businesses, co-location services, email/dialup/webhosting, etc.

Douglas's Posts

  • About myself

  • Job Description

  • How to contact

No responses yet
0