Rhonda's Posts
No responses yet
0
Years of experience: 18
Business OwnerOrganizationInvestor & VCMarketingITC-level Executive
Trust Score
Exceptionally trusted; proven professional excellence.
Rhonda's Career Path
Aug. 2023 -Present
Waffle House, Inc.Operations Manager
Austin, Texas Metropolitan Area-I resolved employee, customer and vendor issues using strong mediation and analytical techniques.
-I helped to boost customer experiences 18% with a close eye on customer and team member interactions.
-I trained multiple high-performing teams, managed budgets and set goals to drive business operations.
Nov. 2020 -Oct. 2021
KeyStaffCustomer Service Manager
Austin, Texas Metropolitan Area-Handled escalated complex or high-level issues demanding authoritative decisions or resolution.
-Resolved clients service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
-Verified records with all interactions and customers transactions.
-Researched products and prepared training on updates and changes.
Mar. 2020 -Oct. 2020
Jack in the BoxOperations Manager
Killeen, Texas, United States-Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
-Oversaw day-to-day operations at five locations, working closely with district manager to strategically manage activities and boost results.
-Gathered revenue data, contributing to budget development and forecasting.
-Supported senior managers with day-to-day operational requireme...