Years of experience: 9

ConsultingCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Markus's Career Path
Global Process Improvement LeadSep. 2021 -
Present
ABBGlobal Process Improvement Lead
Tallinn, Harrien, Estland
Customer Experience & Improvement LeadJan. 2019 -
Present
HurtigrutenCustomer Experience & Improvement Lead
CSC Customer Care and DE Sales Support Team LeaderDec. 2016 -
Jan. 2019
HurtigrutenCSC Customer Care and DE Sales Support Team Leader
Tallinn

Markus's Posts

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    About myself

    With over 5 years of experience, primarily in Contact Centers, I developed a holistic customer experience framework at Hurtigruten, enhancing cross-functional insights and leading process redesigns throughout the customer journey.

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    Job Description

    Seeking a new challenge where I can leverage my extensive skills in customer experience and project management to drive continuous improvement and innovation in a dynamic environment.

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    How to contact

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