Years of experience: 24
ITConsultingEducationBusiness OwnerLecturerLife Coaching
Trust Score
Highly reliable; strong professional involvement.
Jana's Career Path
Sep. 2024 -Present
O2 Česká RepublikaPerformance Specialist
Hlavní město Praha, Česko- The right hand of the Performance Manager and analytical support for the ICT division.
- Processing data for KPI evaluation in the ICT division
- Preparation and analysis of sales activities of individual sales teams
- Reporting results
- PERFO reviews with ICT sales people
Oct. 2020 -Jun. 2022
Boston ScientificCustomer Care Representative / Tender and Pricing Specialist
Hlavní město Praha, ČeskoTwo fixed time projects 12/2021 - 06/2022 - Customer Care Representative
Temporary support for project at Customer Care team
- Handling Customer orders in the system, support with delivery issues, returns, inventory
- Support for implementation of Salesforce.com tools for tracking tickets for Customer Care team 10/2020 - 06/2021 - Tender and Pricing Specialist
Temporary replacement for matern...
Mar. 2020 -Nov. 2020
Canon CZCustomer Care - Service Delivery Supervisor
Hlavní město Praha, ČeskoFixed term project
- Daily service delivery to customers as per signed SLA
- Delivery of KPIs measured weekly, monthly and quarterly
- Projects for new services - communication with customer and internal IT team