Years of experience: 17

Bilingual Communications SpecialistChat SupportCustomer Care SpecialistCustomer ServiceHelp Desk SupportCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Carina's Career Path
IT SupportAug. 2023 -
Present
ForTrevoIT Support
Portugal
IT Support Technician - 2º lineApr. 2018 -
Aug. 2023
Auchan Retail PortugalIT Support Technician - 2º line
Lisboa2º line Support to 100 stores ( including gas stations) regarding POS, self-checkouts, PC Scales, outdor payment Towers ( self-service) in gas stations, in store media ( LCDs and LED's ) price checkers, servers, pinpads. File analysis and correction of bugs, project managing, on call 24/7.
Sub-Chefe Mercado Equipamento TecnológicoOct. 2013 -
Mar. 2018
Auchan Retail PortugalSub-Chefe Mercado Equipamento Tecnológico

Carina's Posts

  • How I can help you

    With over 15 years of expertise in IT and customer support, I solve IT-related issues effectively. My competitive edge lies in my extensive experience and proven track record in both fields.

  • People I am looking for

    Seeking partnerships with businesses needing customer support. • Any industry • Tailored solutions • Scalable support • Enhanced customer satisfaction

  • Experience & Cases

    Achievements: • Replaced a team of 3 techs, managing high workloads • Designed a support app for Mercedes • Extensive experience in complex issue resolution. Clients: Mercedes, Fortrevo, Auchan

  • How to contact

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