Years of experience: 8

ItalyCall CenterSupport SpecialistITUX/UI Designer🐦 Design

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Robynne's Career Path
E-Learning TechnologistJun. 2019 -
Nov. 2024
University of YorkE-Learning Technologist
YorkPlatforms : - VLE: Blackboard (original & Ultra), Canvas - LMS: Xerte - Panopto (service admin) - Wordpress - Salesforce (superuser) Techy Stuff: - Understanding of LTI, SOAP and REST integrations - Working knowledge of HTML, CSS and Javascript - Video creation and editing skills (Adobe Cloud suite, Panopto, Camtasia) - Knowledge of database management and running queries (Excel, SQL, Python)...
IT Support SpecialistJan. 2018 -
Jun. 2019
University of YorkIT Support Specialist
Full-time roll providing first-line support to staff and students at the University of York. Main Duties: - Delivering face-to-face, telephone and online support to staff and students - Dealing with complex software and hardware queries - Managing and escalating issues via ticketing management system - Authoring user guidance - Generating comms for departments via email, Slack and social medi...
Information AssistantJan. 2016 -
Jan. 2018
University of YorkInformation Assistant

Robynne's Posts

  • How I can help you

    Providing project management, conducting in-depth research, and developing tailored online courses to streamline staff onboarding. Our approach ensures time-saving, boosts retention, enhances staff engagement, and strengthens brand trust.

  • People I am looking for

    Ideal clients include: • SaaS companies • Educational institutions. Our solutions are designed to meet the unique needs of these sectors, ensuring effective onboarding and training experiences.

  • Experience & Cases

    Achievements: • Developed a new onboarding process for a SaaS company, increasing retention by 30% in 6 months. Previous clients: • Competitor Monitor • University of York.

  • How to contact

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