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Years of experience: 19
Document ProcessorDatabase CoordinatorData Entry AssociateComplaint Resolution SpecialistService Quality ManagerCustomer Care Specialist
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Steven's Career Path
Jan. 2024 -Jan. 2025
Versant PowerTechnical PM
United StatesIn my role as a Technical PM at Versant Power, I successfully managed 4 development projects concurrently, ensuring timely delivery and cost-effectiveness. I oversaw the enhancement of ITSM ServiceNow CMDB, Knowledge, and Catalog, as well as the migration of SharePoint to the cloud. Additionally, I defined the MVP for transitioning a secured webpage to the Cloud and led the upgrade of SCADA U...
Jul. 2021 -May. 2024
SaviLinx - Commonwealth of Massachusetts DFMLSenior Project Manager, Technical Lead
Maine, United StatesCRM Implementation
Sep. 2019 -Jun. 2021
WEXManager, Incident and Release Management
Portland, Maine Area• Managed the Incident and Release Management teams with focus on increasing the technical operations through automation and/or process optimization.
• Delivered against Corporate Payments strategic goals and ensure KPIs are met annually.
• Defined and authored Incident Response Plan and Release Management process and roll-out to all Corporate Payment platforms.
• Integrated M&A (Noventis), W...