Years of experience: 7
Sales & BizDevCustomer ServiceCustomer Success ManagerClient Relations SpecialistService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Adiv's Career Path
Sep. 2022 -Sep. 2023
MatificCustomer Success Manager | Salesforce.com | CRM | Team Building | Account Manager
Tel Aviv, IsraelAs a Customer Success Manager, I have driven significant improvements in customer satisfaction and retention. By leveraging data-driven insights, I enhanced customer satisfaction by 25% and implemented a loyalty program that reduced churn by 20% while increasing retention rates. I expanded educational outreach initiatives by 10%, improving product training and ensuring seamless client engagem...
Nov. 2019 -Sep. 2022
MAOZ מעוזSocial and Emotional Learning (SEL) Program Success coordinator
Lod, Central, IsraelAs a Program Success Manager, I reduced churn by 12% through the introduction of a loyalty program and improved communication channels, enhancing retention and participant satisfaction. I spearheaded staff engagement initiatives, including organizing quarterly team-building events, which increased employee satisfaction and retention rates by 15% over one year. By managing event budgets, I ach...
Oct. 2015 -Jul. 2019
Lifesports Inc.Marketing and Sales Team Manager | Direct Sales | Recruiting | Mentoring | Team Management
Tel Aviv District, IsraelAs the Marketing and Sales Team Manager at Adidas Originals from 2015 to 2019, I oversaw a range of critical functions and achieved significant milestones: Office Management and Administration: Streamlined office operations by proficiently managing administrative tasks, mastering Microsoft Office software, and preparing detailed employee salary reports. Staff Management and Development: Optim...