Years of experience: 9

ITSolution IntegratorSales & BizDevPhotographerConsultingEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vivian's Career Path
Information Technology Business AnalystJun. 2021 -
Present
Diamonds DirectInformation Technology Business Analyst
Charlotte, North Carolina, United States- Trained over 600 Diamonds Experts on Salesmate, visiting over 35 stores across the US, leading to a 87% CRM adoption rate, and significantly improving team productivity, and reducing customer query response time by 30%. - Maintained 99.8% data accuracy in CRM, driving key business decisions that contributed to a 10% increase in sales within 3 months after the training. - Gathered and priori...
Implementation SpecialistJan. 2021 -
Jun. 2021
Rede ParceriasImplementation Specialist
Rio de Janeiro, Brazil- Product Implementation Excellence: Led successful tool implementation, ensuring stellar customer experience through tailored 4-week training programs, aligning with product education and user engagement strategies. - Zero Turnover Client Retention: Developed and executed effective client retention strategies, achieving zero turnover since January 2021, demonstrating a keen understanding of ...
Marketing AnalystJul. 2018 -
Jan. 2021
Rede ParceriasMarketing Analyst
Rio de Janeiro- Data-Driven Marketing Initiatives: Managed and optimized online campaigns using Google Analytics and other tools, aligning with product strategy and user engagement. - Product Marketing & Campaign Management: Developed marketing strategies for SaaS products, enhancing customer awareness and adoption.