Years of experience: 19

Customer ResearcherLiteratureEditorSupport SpecialistCustomer Support RepresentativeTechnology

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Rebecca's Career Path
Customer Success Manager/ Data IntegrationsMar. 2024 -
Present
Kelvin EducationCustomer Success Manager/ Data Integrations
Irvine, California, United StatesIn my role as a Customer Success Manager at Kelvin Education, I was responsible for fostering strong customer relationships post-sale and facilitating data integrations with student information systems across the country. By leveraging my technical expertise, I supported seamless data integrations through various methods, ensuring that data did not impede access to the platform.
Senior Customer Service Manager - EnterpriseMar. 2022 -
May. 2024
SchoolMintSenior Customer Service Manager - Enterprise
Prescott Valley, Arizona, United StatesIn my role as Senior Customer Service Manager at SchoolMint, I spearheaded enterprise-level SaaS implementation projects, ensuring a seamless customer experience and high client retention rates. By leading cross-functional teams and customizing processes, I successfully delivered tailored solutions for clients like Miami Dade County Public Schools, resulting in increased satisfaction and time...
Implementation and Training CoordinatorAug. 2019 -
Mar. 2022
Aeries SoftwareImplementation and Training Coordinator
City of OrangeIn my role as an Implementation and Training Coordinator at Aeries Software, I successfully led the development of implementation boot camps and microlearning opportunities to support a 350% increase in yearly implementations. Additionally, I played a key role in executing a go-to-market strategy that brought 64% of clients to Aeries Software after a competitor's product termination.

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