Years of experience: 14
United StatesMarketing📝 Influencer or BloggerEducationComplaint Resolution SpecialistCommunity Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Mary's Career Path
Apr. 2018 -Nov. 2024
She ServesCustomer Care Expert
Sydney, New South Wales, Australia• Improved retention as company grew from 2k to 230k+ clients by proactively internalizing offerings catalog, creating a welcoming space in which to communicate, and delivering exceptional service to each individual via email, social media, and membership platforms.
• Curated positive client relationships by quickly and effectively resolving inquiries, concerns, and complaints related to onli...
Nov. 2017 -Jul. 2019
iShine Yoga & WellnessFront Desk Manager
Charlotte, North Carolina Area• Ensured clients had a positive and consistent ‘first impression’ experience, directly and indirectly.
• Fostered a positive work environment through the prioritization of SOPs and process implementation, conducting regular check-ins, and creating a safe and open channel of communication.
• Aided in the generation of sales by collaborating with the owner and management team on multiple sales...
Jun. 2015 -May. 2017
Liberty SportCustomer Service Supervisor
Charlotte, North Carolina Area• Improved team’s operational efficiency and implemented new goals through contributions to quarterly strategy meetings with C-suite.
• Ensured team was meeting or exceeding outlined goals by analyzing and interpreting performance metrics via CRM (Salesforce) and communications platform (Avaya Contact Center). • Standardized day-to-day operations and team’s knowledge of procedures, product, p...