About myself

Customer Success Executive | Founder’s Mindset SCALING: Founding teams (0-1) to global orgs (75+). REVENUE: Consistently maintaining 115% NRR. INNOVATION: Deploying AI strategies to cut churn by 20%. I turn ambiguous startup challenges into scalable revenue engines.

Job Description

Head of CS / VP of CX | Series A/B Startups TARGET: Helping a founder transition from founder-led support to a scalable CX machine. FOCUS: Travel Tech, Hospitality, & Lifestyle (but open to all). GOAL: Architecting the playbooks and coaching teams for sustainable, high-NRR gro

Track Record & Impact

ONFRONTIERS: Built the founding CS function from 0 to scale. DRCHRONO: Led 77+ global team members & 2 BPOs. REVENUE: Consistent 115% NRR across leadership roles. AI OPS: Scaled support by deploying AI-driven automation & agent-assist tools.

My Builder Philosophy

Revenue-First CX: Every interaction must drive retention (NRR). Scalable Playbooks: Trading founder-intuition for repeatable systems. Smart Automation: Using AI to handle the "grunt work" so humans can focus on high-value relationships.

How to contact

About Project

Join Untethered Voyages, a company transforming professional communities into exclusive cruise experiences. We alleviate the logistical burdens of event planning, allowing leaders to focus on delivering exceptional content.

Request to Expert

As a Connector, your role involves introducing leaders looking to transition from virtual to in-person events. We manage all logistics, from accommodations to activities, ensuring a seamless experience for both you and your network.

Expert background

Required Skills: - Experience as Business Coach, Consultant, or Community Manager - Strong professional network - Passion for high-end, curated experiences - Ability to make strategic introductions

Additional Slide

Compensation & Benefits: - $100 OnMe digital reward card per successful referral - Opportunity to be part of exclusive cruise experiences - Network with high-profile leaders in various industries

How to contact

About Project

Untethered Voyages crafts exclusive cruise retreats for elite coaching and mastermind communities, handling all logistics so leaders can focus on their clients. We seek Connectors to link us with leaders eager to transition from virtual to in-person experiences.

Request to Expert

As a Connector, your role is to facilitate introductions to coaches transitioning their groups to premium in-person retreats. We handle all details, ensuring a smooth experience, from budget planning to organizing events, allowing them to focus on their zone of genius.

Expert background

Who we're looking for: - You're active in the coaching, mastermind, or consulting world. - You have a high-value network of leaders and creators. - You appreciate premium, boutique experiences over mass-market travel. - You enjoy making strategic, win-win introductions.

The Perks

- Dinner on Us! A$100 OnMe digital reward card for every successful referral. - White-glove care: Your network is treated with executive-level service. - Zero-friction: We provide the "One-Click" templates; you just hit send.

Why Retreats at Sea?

Traditional land retreats often include 40% in extra costs (AV, food, rooms). Our cruise events model is all-inclusive, providing built-in luxury, world-class dining, and unique global backdrops without the logistical headache or budget creep of a hotel.

Ready to start connecting?

I’d love to meet and see if we’re a fit for your network. Send me a message here to start the conversation. Looking forward to working together!

How to contact