Years of experience: 16

ITHRCustomer ServiceHelp Desk SupportCustomer Success ManagerEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
David's Career Path
Professional Services Ressource Manager EuropeJan. 2022 -
Present
Red Bee MediaProfessional Services Ressource Manager Europe
Boulogne-Billancourt, Île-de-France, France- Led successfully multiple organizational transformation projects aimed at improving ways of working and enhancing team efficiency - Contributed significantly to the development and expansion of key activities within the company - Developed and implemented a comprehensive set of Key Performance Indicators to monitor and evaluate project success and operational efficiency - Managed multicultu...
Customer service director EMEA SouthJan. 2021 -
Jan. 2022
ATEMECustomer service director EMEA South
- Defined and build KPI to measure support performance and respect SLAs - Structured the different levels of support to enhance customer satisfaction - Maintained high level of support and strategy alignment - Major accounts Customer contract renewal involvement - Triggered new up-sale opportunities
Customer Support ManagerMay. 2018 -
Jan. 2021
Anevia Customer Support Manager
Gentilly, Île-de-France, France

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