Years of experience: 12
ProfessorTranslatorCustomer ServiceConsultingLocalization ManagerBilingual Communications Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Taylor's Career Path
Feb. 2021 -Present
Coupa SoftwareHead of Customer Support & Operations - Coupa Travel
Texas, United States-Strategic Partnership Management: Orchestrated a dynamic relationship with third-parties and outsourcing partners, rigorously aligning all Key Performance Indicators (KPIs) with company standards. Conducted comprehensive business reviews, driving future-focused growth strategies by leveraging these strategic alliances.
-Seamless Transition Leadership: Successfully navigated the migration of ...
Jul. 2019 -Feb. 2021
PanaSenior Manager, Customer Support (acquired by Coupa)
RemoteOperational Excellence: Orchestrated the successful scaling of operations after rapid team growth, driving exceptional performance outcomes for the customer support team post-training (at operational capacity within 4 weeks)
Team Expansion: Spearheaded an exponential growth initiative, expanding the customer support team from 30 to 200 agents within a single year, thereby enhancing responsive...
Oct. 2018 -Jul. 2019
PanaCustomer Support - Travel Agent
Cuernavaca, Morelos, Mexico