Years of experience: 9

MarketingCopywriter📝 Influencer or BloggerCustomer ServiceCustomer Care SpecialistCustomer Retention Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mel's Career Path
Senior Content DesignerJan. 2024 -
Sep. 2024
BrightlineSenior Content Designer
Remote•Worked intimately with Design & Research to conduct quarterly user research interviews with California families to better understand their mental health needs •Crafted, assigned, and delivered 12 new content pieces per quarter for contract with the California Department of Health Care Services •Partnered with clinical staff to develop then review member resources on various mental health top...
Content strategist and consultantJan. 2021 -
Jan. 2024
Modern HealthContent strategist and consultant
California, United States• Create, research, and publish SEO articles between 800-1000 words, 2 per month • Produce email newsletter copy for approx. 90k c-suite execs/HR leaders, 5 per month • Distill complex mental health and therapeutic health industry news into compelling online copy for professional management and HR audiences • Create white papers, playbooks, and guides on global mental health trends in the wor...
Content StrategistMar. 2020 -
Apr. 2021
Blue Shield of CaliforniaContent Strategist
Oakland, CaliforniaI work across multiple lines of business to answer stakeholder content needs while advocating for the user. Emphasis on SEO and digital best practices.