Years of experience: 21
CanadaMarketingAppointment SetterCustomer ServiceCase ManagerChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Amber's Career Path
Oct. 2022 -Present
Canadian Tire Financial ServicesSr. Associate Product Business Manager
Oakville, Ontario, CanadaStrategic Leadership: Define and execute the vision and strategy for marketing initiatives, data collection, management, and executive reporting, aligning with the company’s overall strategic business objectives. Product Management: Own requirement gathering, prioritization of initiatives, and and execution strategy for deliverables across the organization, ensuring they meet the needs of sen...
Aug. 2020 -Oct. 2022
Canadian Tire Financial ServicesBack Office Fraud, Disputes & Case Management Operations Supervisor
Team Management: Supervise and lead a team of back-office support staff. Provide guidance, coaching, and support to team members. Conduct regular performance reviews and address performance challenges as needed. Foster a positive and collaborative team environment. Workflow Management: Allocate resources effectively to meet service level agreements (SLAs). Develop and implement efficient proc...
Jul. 2019 -Aug. 2020
Canadian Tire Financial ServicesCustomer Relationship and Services Supervisor
Welland, Ontario, Canada