Years of experience: 30
MarketingBusiness Owner📝 Influencer or Blogger🐦 DesignFinanceEducation
Trusted by top professionals
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Highly reliable; strong professional involvement.
Darla's Career Path
Aug. 2021 -Present
TargetSr. Escalation Guest Relations Specialist
United StatesAssisting guests through phones, chat, and social media. Addressed the guest's needs regarding safety issues, quality, and refunds, locating lost shipments, placing orders, and assisting with Registry issues for online and in-store purchases. I provide peer-to-peer counseling. Mentorship for new hires. Auditing of case reports. Managed all the unresolved open cases on my team. Resolved error ...
Mar. 2020 -Jul. 2021
Canon Recruiting Group LLCCustomer Service Specialist III
Arlington, Texas, United StatesIn my role as a Customer Service Specialist III at Canon Recruiting Group LLC, I provided exceptional customer service to retail and credit card customers. Utilizing critical listening and thinking skills, I handled a broad array of products and services including credit card servicing, account maintenance, and online/mobile banking inquiries. I ensured customer satisfaction by addressing pen...
May. 2019 -Mar. 2020
PorchHomeowner Welcome Call Agent
Bedford, Texas, United StatesSuccessfully grew a pilot program starting with 4 states to a permanent new program and advanced it to the national level. Lead a group of 10 on the new program. Trained 11 team members remotely as we moved the project to our Mexico customer service team. Handled a high volume of outbound and inbound calls. Use problem-solving skills to identify the needs of our homeowners. Handled projects a...