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Years of experience: 17
MarketingITEmail Marketing ManagerProject ManagerTech SupportCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Christina's Career Path
Oct. 2023 -Aug. 2024
Orro GroupIncident & Service Manager
Philippines
Apr. 2022 -Apr. 2023
Verizon BusinessMajor Incident Manager
Philippines• Manage Incident either thru bridge calls, email or chat and ensure to provide immediate resolution
• Respond to incidents when they occur and take any necessary steps to restore service and return the business to normal operations as quickly as possible
• Strong problem solving and analytical skills
• Organised, good critical thinking, oral and communication skills
Jun. 2011 -Apr. 2022
Verizon BusinessNetwork Engineer
PhilippinesNetwork Engineer / Global Service Desk
• Monitoring network performance such as latency, network traffic, bandwidth utilization, usage and capacity.
• Providing support and skills in troubleshooting network problems, incident report, chronic issues and other challenging incident related to technical customer complaints.
• Configuring network elements and monitoring network infrastructure to e...