Years of experience: 10
EntertainmentData EntryData Entry SpecialistTyping SpecialistVideo EditorInsurance
Trust Score
Exceptionally trusted; proven professional excellence.
Larken's Career Path
Jul. 2022 -Present
ClearcoverCustomer Advocate Level II
United StatesProvided high-quality service and account assistance for one of the fastest-growing insurance companies.
Set the standard for exceptional customer service within the company.
Maintained an impressive 95-97% Customer Satisfaction Score.
Consistently ranked among the Top 2 - Top 3 in daily performance metrics.
Promoted to Mentor within six months due to outstanding performance and leadership.
E...
Sep. 2021 -Jul. 2022
Citizens Property Insurance CorporationCustomer Care Specialist
Jacksonville, Florida, United StatesHandled inbound calls and assisted customers with policy-related inquiries, billing issues, and claims assistance.
Worked directly with agencies on underwriting decisions, ensuring smooth policy processing.
Maintained a professional and positive brand representation in all customer interactions.
Recognized for delivering exceptional customer service, consistently receiving praise for a soft, ...
Aug. 2019 -Sep. 2021
State Farm ®Insurance Sales Representative
Jacksonville, Florida AreaPromoted and sold a range of insurance products, including auto, home, life, and health policies.
Conducted 60-90 outbound calls per day, engaging potential and existing clients.
Provided exceptional customer service, addressing inquiries, concerns, and policy needs.
Assisted customers with payments, claims, service changes, and product additions.
Selected for the Sales Representative Develop...