Years of experience: 19

Data EntryMedicalEntertainmentMarketingCall CenterCustomer Support Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Angie's Career Path
Sr. Director Customer ExperienceOct. 2018 -
Present
ParamountSr. Director Customer Experience
Greater Los Angeles AreaLed a team of 8 customer support professionals and a vendor managing a 24/7 operation for Paramount Streaming, overseeing a $1M budget and a diverse portfolio of products, including global AVOD apps, mobile games, and subscription services (BET+, Noggin, etc.). - Successfully launched and supported BET+ customer service operations, meeting KPIs and improving customer satisfaction. - Streamlin...
Director of Customer ServiceFeb. 2013 -
Oct. 2018
NickelodeonDirector of Customer Service
Burbank, California, United StatesLed a 30 person in-house and remote team supporting customer service for Nickelodeon and Viacom’s Kids and Family Group, including CMT and TVLand. Managed support for mobile games, video streaming services, in-game moderation for children’s brands. - Launched Noggin customer support, serving a new subscription streaming product for preschoolers and delivering successful KPIs. - Built collabor...
Customer Service Manager, UltraViolet & Mobile OperationsOct. 2012 -
Feb. 2013
Warner Bros. EntertainmentCustomer Service Manager, UltraViolet & Mobile Operations
BurbankManaged a global 24/7 operation for UltraViolet digital services, mobile apps, and games, leading a team of 25 in-house and remote staff. - Directed the onboarding of customer service tools and created documentation outlining procedures for supported products. - Regularly collaborated with executive stakeholders and product teams to share customer feedback and align on KPIs.

Angie's Posts

  • About myself

  • Job Description

  • How to contact

No responses yet
0

  • About myself

    A dynamic leader with a proven record in customer service and experience management. Excelled in entertainment and social networks, enhancing satisfaction via strategic oversight. Launched streaming services, streamlined processes, and integrated marketing for growth.

  • Job Description

    Seeking a role to lead teams, shape strategy, and drive change. Passionate about AI and customer experience projects. Values collaboration in cross-functional teams. Desires a strong culture with innovation and work-life balance for personal and professional growth.

  • How to contact

No responses yet
0