Years of experience: 19
Business Development ManagerCall CenterMarketingITTech SupportSales & BizDev
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Bianca's Career Path
Mar. 2023 -Jan. 2024
Anonymous Information Technology Business Analyst
London, England, United Kingdom*Managing the discovery and deep dive sessions to fully understand pivotal points and business objectives for the project.
*Organised process & requirement workshop identifying the end-to-end customer journey, designing and mapping it's alignment with the service desk process.
*Elicited and documented the user stories and non-functional requirements for automated service desk tickets.
*Develo...
Aug. 2022 -Mar. 2023
GREAT BOWERY (UK) LIMITEDService Desk Business Analyst
*Worked closely with the project manager to plan and scope out the roll out program.
*Organised the network mapping & validation workshop with the key internal and third-party stakeholders. *Elicited, analysed & validated requirements from the technical team.
*Engaged with the IT security team to ensure final deliverables were secure and compliant.
*Engaged with the stakeholders to elicit the...
May. 2022 -Jul. 2022
HgSystem Analyst
*Communicate effectively with stakeholders to understand and address their software and hardware issues.
*Provided detailed training and support both in person at the headquarters and in a virtual environment.
*Ensure documentation is always up to date, providing a reliable source of information for troubleshooting and training purposes.
*Manage the calendars of VIPs utilising PowerShell scri...