Years of experience: 19

Business Development ManagerCall CenterMarketingITTech SupportSales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Bianca's Career Path
Information Technology Business AnalystMar. 2023 -
Jan. 2024
Anonymous Information Technology Business Analyst
London, England, United Kingdom*Managing the discovery and deep dive sessions to fully understand pivotal points and business objectives for the project. *Organised process & requirement workshop identifying the end-to-end customer journey, designing and mapping it's alignment with the service desk process. *Elicited and documented the user stories and non-functional requirements for automated service desk tickets. *Develo...
Service Desk Business AnalystAug. 2022 -
Mar. 2023
GREAT BOWERY (UK) LIMITEDService Desk Business Analyst
*Worked closely with the project manager to plan and scope out the roll out program. *Organised the network mapping & validation workshop with the key internal and third-party stakeholders. *Elicited, analysed & validated requirements from the technical team. *Engaged with the IT security team to ensure final deliverables were secure and compliant. *Engaged with the stakeholders to elicit the...
System AnalystMay. 2022 -
Jul. 2022
HgSystem Analyst
*Communicate effectively with stakeholders to understand and address their software and hardware issues. *Provided detailed training and support both in person at the headquarters and in a virtual environment. *Ensure documentation is always up to date, providing a reliable source of information for troubleshooting and training purposes. *Manage the calendars of VIPs utilising PowerShell scri...