Years of experience: 19
Call Center SupervisorFinancial AnalystCall CenterCustomer Support RepresentativeBusiness OwnerCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Ebed's Career Path
Jun. 2017 -Jan. 2024
TruistSenior Relationship Manager
Hialeah Gardens, Florida, United States• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
• Modified, opened and closed customer accounts.
• Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
• Advised customers on bank products...
Jun. 2012 -Present
BMA InternationalDirector of Country Developement
Oversee, coordinate and provide senior leadership and strategic direction for Quality and its implementation across the Project sites in all partnership countries.
Plan and coordinate the implementation and management of the company quality management system to ensure compliance with all applicable regulations and state laws, and to meet all required standards following company guidelines.
Nov. 2005 -Present
Miami-Dade CountyCommunications Specialist