Years of experience: 13
Office AdministratorOffice AssistantExecutive AssistantAdministrative AssistantAssistantSystem Analyst
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Miraflor's Career Path
Oct. 2023 -May. 2024
Claim Assist SolutionsJunior Systems Administrator
San Antonio, Texas, United StatesLed vulnerability management using Tenable and Insight Portal, identifying and mitigating risks. Tracked and remediated critical vulnerabilities for user devices, ensuring timely patching. Deployed and optimized print queue configurations, integrating Print Archiving and OneDrive scanning software while ensuring compliance with company protocols. Managed OS and application deployments with Im...
Jan. 2023 -Sep. 2023
Defense Health AgencyDesktop Support Administrator
JB San Antonio, Texas, United StatesProvided Service Desk support for 9.6 million Military Health System users across multiple regions. Administered Active Directory user accounts, workstation configurations, and permissions management. Resolved complex MHS Genesis, CAC authentication, Citrix, VPN and Microsoft 365 technical issues. Ensured SLA compliance through accurate ticket documentation and escalation of critical incident...
Jun. 2022 -Jan. 2023
Allcat Claims ServiceInformation Technology Technician
San Antonio, Texas, United StatesProvided remote and onsite technical support for 1,500+ users, troubleshooting and resolving issues to optimize system performance and maximize uptime. Administered Microsoft Intune for efficient device management, ensuring compliance, security policy enforcement, and accurate inventory monitoring. Deployed and configured O365 applications (Teams, SharePoint, OneDrive, MS Office), troubleshoo...