Years of experience: 15
ITC-level ExecutiveEngineerConsultingEducationData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Bobby's Career Path
Jun. 2024 -Present
Blue LayerDirector of Engineering
Lubbock, Texas, United States
May. 2021 -Nov. 2023
AmazonAmazon Health
Houston, TX• Built a highly professional Enterprise Engineering team for overseeing all first-and-third party applications. Improved customer experience by developing team tenets and charters to define the team's objectives, resources, and constraints. Worked with senior leadership to develop PRFAQs, PIDs, one-to-six-page narratives, MCMs, and COEs, and enhance overall IT performance.
• Increased team p...
Jul. 2020 -May. 2021
AmazonAmazon Health
• Tier I and Tier II remote and onsite IT Manager. Maintained team job satisfaction 96%, manager satisfaction 96%, and CSAT 99%.
• Designed and implemented technical processes and procedures to reduce IT incidents and issues resolution time by 70%.
• Streamlined operations to increase performance, optimization and risk mitigation by implementing proactive monitoring, patching, and backup syst...