Years of experience: 34

Call CenterSupport SpecialistITEngineer🏐 SportsSystem Analyst

Trusted by top professionals

  • JN
    Josh Nelson
    Telephony Engineer @Foundever™
    Verified
    I worked with Dave as a vendor and then later on the same team. There wasn't a lot of difference working with Dave in either capacity, Dave got things done. Whether that meant the late night changes...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Dave's Career Path
Server/Desktop/Software support + Project LeadDec. 1999 -
Dec. 2024
SYKESServer/Desktop/Software support + Project Lead
Bensalem, Pennsylvania, United StatesExperienced Technical problem solver & Project Leader. 20+ years of expertise in call center infrastructure and server + desktop support. Proven track record of managing complex projects, leading cross-functional teams, and ensuring seamless system upgrades in fast-paced environments.
Senior Technical RepresentativeMay. 1995 -
Dec. 1999
IKON Office SolutionsSenior Technical Representative
· Managed a team of 12 technicians, earning promotion to team lead/specialist in 1998. · Trained field system users and recommended cost-effective equipment solutions to clients. · Supported 100+ high-volume copiers across multiple counties, maintaining a 95% client satisfaction rate.
Field Service TechnicianJan. 1990 -
May. 1995
OCE USAField Service Technician
· Maintained and supported high-volume copier equipment throughout the tri-state area. · Represented the company at technical seminars, enhancing support for newly developed products.