Years of experience: 20
United KingdomInvestor & VCStartup FounderIT📝 Influencer or BloggerC-level Executive
Trust Score
Highly reliable; strong professional involvement.
Tony's Career Path
Mar. 2020 -Present
Crane ConsultingTransformation Consultant
United KingdomAssignments have included; strategy development, organisational redesign, Agile transformation, cost reduction and growth programmes, strategic transformation, regulatory change - inc Consumer Duty implementation and Vulnerable Customer programmes - general programme & change management oversight (inc Agile), new product & proposition design/management/execution and finally FinTech start-up/s...
Feb. 2017 -Mar. 2020
Bank of IrelandCustomer Experience Director
Bristol, United KingdomInitially tasked with establishing - through org redesign/TOM activity - the Bank’s first UK based CX function. Once established I operated as strategic Agile transformation lead. The role had overall accountability for the development and oversight of the end-to-end consumer experience (mortgages) inclusive of new product & proposition, customer policies, retention, marketing & PR, Agile cha...
Sep. 2015 -Present
Crane ConsultingConsultant
London, United KingdomConsultancy providing CX, product & proposition, marketing & communications, strategy, commercial and project management (Agile) solutions to the financial services sector. October 2015 - Mar 2017.
Williams & Glyn (RBS): Led the work on the day 2 lending and advice proposition/strategy, IO back-book and development of external industry relationships. June 2016 - Mar 2017 BrightskyClearMind: A...