Years of experience: 43

United StatesCall CenterInvestor & VCMarketingBusiness OwnerC-level Executive

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Steven's Career Path
Consultant Independent, Austin, TX Dec. 2021 -
Present
FreelanceConsultant Independent, Austin, TX
Austin, Texas, United States• Devised comprehensive frameworks for start-up activities across four different sectors, resulting in the successful launch of three new products; frameworks now used by over 15 teams for ongoing operational support. • Spearheaded the strategic direction of the leadership team for an emerging company; orchestrated the launch of a mid-sized local marketing firm, achieving a client acquisition...
Regional Senior Vice PresidentJan. 2019 -
Nov. 2021
ModivcareRegional Senior Vice President
Denver, Colorado, United States• Directed operational strategies that optimized performance metrics, achieving a 30% increase in service delivery speed while ensuring all facilities met compliance standards and maintained a 95% customer satisfaction rating. • Engaged with leadership to Objectives and Key Results. (OKRs) that measure progress toward strategic goals; designed a tracking dashboard now utilized by fifteen depa...
Regional Senior Vice PresidentJan. 2019 -
Nov. 2021
ModivcareRegional Senior Vice President
Denver, Colorado, United StatesHelmed operations of 600-employee department. Collaborated with senior leadership and discussed services, marketing strategies, and initiatives affecting performance. Resolved complex business issues from strategy to execution. Navigated complexities of cross-border/diverse teams and engagement. Ensured regulatory policies and procedures were met. Instituted best practices for efficient and e...