Years of experience: 21

Call CenterCustomer Service

Trust Score

Highly reliable; strong professional involvement.

70%
Cynthia's Career Path
Associate Director/ Group Manager Continuous Improvement, Innovation, & Operational ExcellenceMay. 2019 -
Sep. 2024
IntuitAssociate Director/ Group Manager Continuous Improvement, Innovation, & Operational Excellence
Greater San Diego AreaKey Craft Skills • STRATEGIST AND INNOVATOR - Drive growth via program management & process improvements, new service offerings and engagements. • CERTIFIED PROGRAM MANAGER – PMI PMP – Managed Projects of from $250,000 to 3 million dollars for clients GM, Time Warner, Time Warner Cable. Facilitate Changes as PM Office needs grow and change. Develop Process and Procedure improvements. • GLOBAL...
Process Optimization ManagerAug. 2014 -
Dec. 2018
CiscoProcess Optimization Manager
Research Triangle Park, NC, & RemoteCisco Systems 8/2014 – Present Winner Connected Recognition Support Case AI Project 2018 Winner 2017 CICOE Best Mentor Winner 2016 CICOE Best Project Activity 2016 Process Optimization Manager – Drove innovation into the TAC organization by driving projects which reduced effort, improved our customer experience and reduced budget by over $1,000,000 annually. • Created AI improvement to Case o...
Senior Project ManagerApr. 2014 -
Aug. 2014
MetLifeSenior Project Manager
Durham, NCSr Project Manager of Infrastructure responsible for managing the implementation of small to large scale, complex projects, identifying and assembling the resources required in support of the projects. Define and manage the scope of enterprise wide or line of business specific projects with minimum supervision. Conduct project review meetings, documents project status, and support the resolut...