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Years of experience: 11
C-level ExecutiveCall Center SupervisorCustomer ServiceHelp Desk SupportCustomer Success ManagerCall Center
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Exceptionally trusted; proven professional excellence.
Allan's Career Path
Oct. 2025 -Present
KyndrylSenior Lead – Project Management
Leadership & Delivery
• Led cross-functional project teams of 10+ members to deliver complex, high-impact initiatives on time, within scope, and aligned to organizational strategic goals.
• Oversaw end-to-end project lifecycle — from initiation and planning through execution, risk management, and stakeholder alignment — achieving >95% on-time delivery rate.
• Directed multi-project portfolios...
May. 2022 -Oct. 2025
CelitoTechIT Manager – Technical Project Manager & Country Manager
• Oversaw IT operations and managed teams across the US and LATAM.
• Led ISO 27001 Certification.
• Served as Country Manager with responsibilities including hiring and HR functions.
• Led IT project management for infrastructure, cybersecurity, and IT support initiatives.
• Managed both internal and external projects.
• Spearheaded the development, coordination, and implementation of Mobile ...
Aug. 2019 -May. 2022
Feuji,incIT Manager – Operations Manager
• Provided daily support to teams in Costa Rica, India, and the US.
• Spearheaded IT project management for infrastructure, cybersecurity, and IT support projects.
• Directed new software implementations and network/software monitoring.
• Managed IT for staff and client accounts, including IT security checks and QA for Oracle Netsuite and ServiceNow.
• Held direct responsibility for all IT in...