Years of experience: 21

Call CenterCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vic's Career Path
Director of OperationsDec. 2023 -
Sep. 2024
Pearl Interactive Network Inc.Director of Operations
Roy, Utah, United StatesOversees program delivery for government contracts, including prime and subcontractor relationships in the healthcare and customer support space.
Program ManagerJan. 2021 -
Dec. 2023
Pearl Interactive Network Inc.Program Manager
Roy, Utah, United States
Director of HR and OperationsMar. 2018 -
Oct. 2020
Safe Harbor Crisis CenterDirector of HR and Operations
Greater Salt Lake City AreaIn first year, generated 7% overall cost savings ($100K against $1.3M operating budget) by renegotiating vendor contracts and clarifying contractor expectations to improve service delivery. Established standardized hiring and onboarding process to maintain full staffing of 35 high-intensity staff roles with high attrition rates; managed full lifecycle recruiting from job posts and interviewin...