Years of experience: 10

Customer ServiceAssistantData EntryData Entry SpecialistData Entry AssociateOffice Administrator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Laura's Career Path
Data Operations AssociateNov. 2023 -
Present
OctusData Operations Associate
London, England, United Kingdom• Developed and implemented key processes for the new Transcripts team, focusing on automation and process improvement. • Managed a team of contractors on high-priority projects, increasing success rates from 72% to 80% during peak periods. • Collaborated with cross-functional teams to ensure seamless project execution and enhanced team productivity.
Junior Customer Success ManagerFeb. 2022 -
Nov. 2023
OctusJunior Customer Success Manager
• Managed a portfolio of 40+ client accounts, driving significant renewal rates and client retention. • Conducted individual and team training sessions to identify upselling opportunities and collaborate with various departments. • Utilized Power BI to track, analyze, and report on customer trends and performance.
Account Management AssociateJan. 2021 -
Jan. 2022
CventAccount Management Associate
London, England, United Kingdom

Laura's Posts

  • How I can help you

    Streamline your operations by efficiently inputting data into workflow management systems. Our services ensure everything is centralized, enhancing data manipulation. Key benefits include: - Attention to detail - Proven experience - Strong business acumen

  • People I am looking for

    Our ideal clients range from startups to well-established brands, seeking to optimize their data handling and customer service processes.

  • Experience & Cases

    Proven success with SaaS companies, achieving a 20% increase in workflow efficiency in under a year.

  • How to contact

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