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Years of experience: 4
Call CenterSport FanCustomer Support RepresentativeCall Center TrainerCustomer Service🏐 Sports
Trust Score
Exceptionally trusted; proven professional excellence.
Karissa's Career Path
Mar. 2024 -Present
SoFiPayroll Processor 3
• Maintaining payroll information by collating, calculating and entering data
• Updating payroll records by entering any changes to employee information or benefits such as job title, exemptions and saving deductions.
• Resolving payroll discrepancies and answering any employee payroll queries
• Maintaining all payroll operations according to company policies and procedures
• Processing and i...
Sep. 2022 -Mar. 2024
SoFiPayroll Processor 2
Maintaining payroll information by collating, calculating and entering data
• Updating payroll records by entering any changes to employee information or benefits such as job title, exemptions and saving deductions.
• Resolving payroll discrepancies and answering any employee payroll queries
• Maintaining all payroll operations according to company policies and procedures
• Processing and iss...
Mar. 2022 -Sep. 2022
SoFiSenior Member Service Associate
Jacksonville, Florida, United States•Continued to be in a Learning Specialist Role, as well as a SME(Subject matter expert)
•Continued to Floor Walk to answer any questions Agents on the floor may have •Influential in delivering data driven information via operating the Net Promoter Score (NPS) project which helps the organization improve the customer experience
• Deliver timely, accurate, and actionable info to SoFi teams as a...