Years of experience: 13
CanadaCopywritingCall CenterCustomer Support RepresentativeContent WriterProofreader
Trust Score
Highly reliable; strong professional involvement.
Lucy's Career Path
Jan. 2022 -Aug. 2024
Fresh Tracks Canada Inc.Project Manager, Product
Vancouver, British Columbia, Canada
Jul. 2020 -Aug. 2024
Fresh Tracks Canada Inc.Senior Operations Specialist
Vancouver, British Columbia, CanadaSupporting the Commercial Operations Director and overseeing all operational aspects of the day-to-day running of a reduced team during largest crisis to hit the Travel Industry
• Led the implementation of new processes, systems, and tools to adapt to the new working environment and reduced workforce during a worldwide pandemic
• JIRA: Built a service desk to be used by the Sales, Customer Se...
Oct. 2017 -Jul. 2020
Fresh Tracks Canada Inc.Operations Manager- Guest Experience Team
Vancouver, Canada AreaSupported the Customer Experience Director and oversaw all operational aspects of the day-to-day running of the Guest Experience and Customer Support departments
• Led the Quality Assurance team, ensuring the appropriate prioritisation of files across our Customer Support team • Led company-wide Operations Committee, ensured tasks were delegated across departments to ensure optimal efficiency...