Years of experience: 15

Customer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Javier's Career Path
Regional Customer Support & Service Manager - LATAMFeb. 2023 -
Dec. 2023
EskoRegional Customer Support & Service Manager - LATAM
Tacural, Santa Fe, ArgentinaI developed AVT's service structure and hired new engineers and administrative staff. I led HW's team of in-house engineers, based in Mexico, Colombia, and Brazil. I relaunched and managed the outsourced service network throughout the region. I generated and monitored the sale of maintenance and renewal contracts. We improved all indicators, especially spare parts distribution, which decrease...
Regional Customer Suppor & Service Manager - South ConeFeb. 2020 -
Feb. 2023
EskoRegional Customer Suppor & Service Manager - South Cone
I led the team of in-house hardware and software engineers based in Argentina, Colombia, and Brazil. I managed the outsourced services network throughout the region. I led the maintenance contract sales team, the administration team, and formed the logistics team. I designed the structure's growth strategy, hiring new talent based on demand. We improved all indicators, especially response tim...
Regional Product Manager - LATAMJun. 2017 -
Feb. 2020
EskoRegional Product Manager - LATAM
I promoted HW products (cutting tables, photopolymer imagers, and exposure units). I supported the sales team and our distribution channels by generating commercial proposals tailored to client needs. I created campaigns, strategies, and specific products, addressing the specific needs of the region. I resolved technical and commercial difficulties. I participated in various exhibitions throu...

Javier's Posts

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    Sobre mí

    Over a decade of regional corporate experience in Latam, leading and developing business operations. Fluent in Spanish, English, and Portuguese. Achieved over $1M in annual sales, managed support teams, and established supply chain departments.

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    Descripción del trabajo

    Seeking an international leadership role offering remote work flexibility, stability, and opportunities for professional growth and development.

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    How to contact

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