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Years of experience: 9
Entertainment🏐 SportsCall CenterCustomer Support RepresentativeSupport SpecialistCall Center Supervisor
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WYCLIFFE's Career Path
Apr. 2023 -May. 2024
ARTE MUSEUM DUBAIOperations Supervisor client Services
Dubai, United Arab Emirates● Drove an increase in operational efficiency by managing financial records, invoices, and budget tracking during the pre-opening phase, resulting in streamlined processes and reduced errors.
● Boosted visitor satisfaction scores by 15% through timely response to inquiries, seamless event coordination, and effective ticketing process management.
● Developed a comprehensive staffing plan, redu...
May. 2020 -May. 2023
Infinity des LumièresCustomer Service Manager
Dubai, Dubai, United Arab Emirates● Increased revenue by implementing advanced financial management software, optimizing budget tracking, and ensuring accurate financial operations.
● Oversaw administrative functions, including documentation and office organization, which led to an improvement in workflow efficiency.
● Trained and mentored 20+ team members on the Viva ticketing system, resulting in a 40% increase in ticket sa...
May. 2018 -May. 2020
Emaar Hospitality GroupGuest Service Team Lead Dubai Ice Link
Dubai, United Arab Emirates● Resolved 95% of customer inquiries and issues on the first contact, enhancing customer satisfaction and loyalty.
● Executed cashier duties with precision, processing an average of 200+ transactions daily and maintaining compliance with financial protocols.
● Compiled detailed end-of-day reports, contributing to a reduction in discrepancies and aiding in service quality assessments.
● Addres...