Years of experience: 8
Community ManagerMarketingContent ManagerSMM Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Francesca's Career Path
Apr. 2022 -Apr. 2024
GoStudentTutor Success Manager | Tutor Community
Milano, Lombardia, Italia• Supporting and guiding the tutors through the entire tutor journey and improve their experience through structured projects and action plans in order to increase their loyalty (retention rate) and satisfaction (NPS score). • Actively monitoring and managing the engagement levels of 1900 tutors, through systematic contacting of tutors (e.g., feedback calls, etc.) • Visualizing newsletters, F...
Feb. 2019 -Jan. 2021
Nina. Idee e creazioni fai da teContent Creator
• Social channels such as Instagram Facebook and Youtube: publication and programming of content by developing a dedicated editorial plan. • Create content via Canva, schedule and publish via Hootsuite and Wordpress.
• Creating content such as videos/ reels / stories also accompanied by English translations.
• Interaction with the Community ( management of comments to posts and direct message...
Apr. 2016 -Apr. 2022
Itema GroupSales | Back office Spare parts
Bergamo, Italia• Selling Spare parts to Asian and Middle Eastern customers. • Customer support with information regarding nomenclatures, codes, compatibility, identification of the required parts. Translation of manuals and technical descriptions. • Ensuring that all requests are processed accurately.
• Daily contact with foreign customers and agents through email and calls.
• Management of orders and offer...