Salt Lake City, Utah, United States-Became a subject matter expert in the Navan Expense product.
-Responded to internal and external Expense-related queries in a professional, clear, and concise manner.
-Specialized in the customer reimbursement process and the associated software systems.
-Led meetings with internal stakeholders from various different teams to scope and triage product issues.
-Other tasks that were prioritize...
Draper, Utah, United States• Respond to requests from internal customers including accounting, sales, customer care, legal, and senior management in an accurate and timely manner.
• Investigate and resolve issues by reviewing historical transactions, contract data, account notes, and coordinating communication across multiple departments.
• Analyze and validate customer, product, and pricing data for completeness and a...
South Jordan, Utah, United StatesOwned the billing and collections for our highest-paying customers.
• Facilitated the AR relationship with our Sales and CS teams to streamline our collections strategy.
• Provided high-level analysis of our AR and DSO numbers to the SVP of Finance each month.
• Reconciled Recurly and Netsuite on a bi-monthly basis.
• Analyzed data on our customers’ payment terms and created, presented, and e...