Years of experience: 10

Call CenterCustomer ServiceConsultingCustomer Success ManagerEducationClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Marcos's Career Path
Operations, CX and Support ManagerFeb. 2024 -
Present
MedwayOperations, CX and Support Manager
Sao Paulo, BrazilOperations Manager, in charge of a 65 people team including the areas of CX, Customer Service, Medical Support and Content Production.
Head of OperationsJul. 2022 -
Jan. 2023
CarglassHead of Operations
Head of Operations teams. Leading 70 people from different areas such as Customer Service, BackOffice, Fleet Solutions, Training and Control Desk. New Products Research, Growth Strategies and Optimization of Operational Processes.
Strategy ManagerFeb. 2021 -
Jun. 2022
QuintoAndarStrategy Manager
Responsible for Expansion, Methods and Processes Design, Operating and Business Model Studies and Analysis, Risk Mitigation and other strategic projects at QuintoAndar