Years of experience: 28

Call CenterITSolution IntegratorCustomer ServiceConsulting🏐 Sports

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Joao's Career Path
Principal ConsultantFeb. 2018 -
Present
Tech MahindraPrincipal Consultant
LondonClient-Focused Business Analyst with comprehensive experience in delivering Service Management solutions, background includes: • Certified ITIL Service Manager, with in-depth knowledge and experience of Service Desk Function, Incident and Problem Management, Service Level Management, and a broad knowledge of the remaining ITIL processes. • Proven expertise in finding quick and effective solut...
Business Analyst Team LeadApr. 2009 -
Jan. 2018
Thomson ReutersBusiness Analyst Team Lead
London, United KingdomProvide Business Analysis services for projects and enhancements to tools developed by data center operations management systems development teams Part of a Team of 19 based in the UK, US and Thailand, working with developers in India and customers globally. Domain Knowledge Areas Service Management Processes (Service Desk, Incident, Problem, Change, Service Request, Knowledge and Configurati...
Business Analyst - MIS Value ManagementApr. 2009 -
Jun. 2010
Thomson ReutersBusiness Analyst - MIS Value Management
London, United KingdomA BA for a value management workstream for IT Service Management

Joao's Posts

  • How I can help you

    Seamlessly integrate diverse IT Service Management systems with ServiceNow. Leverage my decade-long experience to enhance efficiency for organizations with asset-managing partners.

  • People I am looking for

    Ideal clients include firms with asset-managing partners aiming to streamline their IT Service Management system integrations. Focus on businesses seeking effective, scalable solutions.

  • Experience & Cases

    Achievements include 7 bi-directional integrations with platforms like Cisco and AWS, maintained alongside single-instance ServiceNow. Supported 3000 users; notable client: Thomson Reuters.

  • How to contact

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