Years of experience: 16
ITCustomer ServiceHelp Desk SupportCustomer Success ManagerCustomer Retention SpecialistService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Craig's Career Path
Dec. 2021 -Jul. 2024
Rackspace TechnologyGlobal Senior Director, Technical Support
London Area, United KingdomDelivered 24/7 globally consistent support for managed services across private (VMWare), public (AWS, Azure, Google Cloud) and hybrid cloud environments, via leadership of a 350+ person team distributed across Hong Kong, India, Mexico, the UK and US
Mar. 2019 -Nov. 2021
Rackspace TechnologyDirector, Technical Support
London Area, United KingdomLed a 1st and 2nd level support group of 150+ staff across Hong Kong, India, Mexico, and the UK, supporting managed services in private, public and hybrid cloud environments
Feb. 2018 -Feb. 2019
Rackspace TechnologySenior Manager, UK Technical Support
London Area, United KingdomLed three 1st and 2nd level UK technical support teams, managing staff responsible for initial response, Network Security Level 2 Support and UK Sovereign Support