Years of experience: 26
Appointment SetterC-level ExecutiveSales & BizDevHR⚖️ LegalBanking Operations
Trust Score
Exceptionally trusted; proven professional excellence.
Douglas's Career Path
Mar. 2019 -Dec. 2022
AT&TPrincipal Manager
Atlanta Metropolitan AreaI had the privilege of spearheading impactful initiatives aimed at enhancing operational efficiency and driving performance excellence within our back-office call center teams.
I oversaw the ongoing monitoring and performance measurement of key KPIs on a week-to-week basis.
By conducting in-depth analyses of various process areas, I successfully pinpointed sources of waste and inefficiency.
May. 2015 -Mar. 2019
AT&TPortfolio Manager and Six Sigma Black Belt
Atlanta, GeorgiaIn this capacity, I contributed to both forecasted spend optimization and the achievement of significant milestones in close collaboration with cross-functional teams.
I played a pivotal role in enhancing the efficiency and effectiveness of our financial module screens by planning and implementing key changes. This involved comprehensive coordination with our Agile SCRUM team, ensuring alignm...
Sep. 2009 -Apr. 2015
AT&TLean Six Sigma Black Belt AT&T
Atlanta, Georgia, United StatesI took the initiative to drive impactful changes by leveraging Six Sigma methodologies and DMAIC (Define, Measure, Analyze, Improve, Control) methodology to enhance our operations across the IT department. • Reduced step to step hand off to zero minutes by spearheading project for process waste minimization.
• Ensured the successful implementation of Six Sigma philosophy by training and mento...