Years of experience: 17
Case ManagerClient Relations SpecialistCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Nicole's Career Path
Jul. 2023 -Present
InsuranceHub Leavitt AgencyInsurance Account Manager - Personal Lines
Mar. 2022 -Jun. 2023
USAAAccount Manager II - USAA Insurance Agency Florida Property
Phoenix, Arizona, United StatesDelivered superior customer service by gathering information from customers to analyze, interpret and address needs. Handled and documented account changes, questions, concerns, escalations, and customer data using relevant CRM software tools. Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge. Acted as subject matter autho...
Jul. 2014 -Mar. 2022
USAAInsurance Professional - Sales and Service I
Phoenix, ArizonaDelivered superior customer service by evaluating needs to make individualized insurance recommendations for new and existing customer base. Closed 300+ insurance products annually through applied product knowledge and relationship building. Served as subject matter expert for Michigan Auto Insurance No-Fault Reform Pilot to assist members and teammates in understanding the changes in insuran...