Years of experience: 22

Customer ServiceC-level ExecutiveChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dan's Career Path
Chief Experience OfficerMar. 2024 -
Present
Air ITChief Experience Officer
Milton Keynes, England, United KingdomPlaying a crucial role in the service delivery within a fast growing and one of the largest Managed Service Providers in the UK. Responsibilities include: - voice of the customer with the Exec and leadership teams - establishing and building the customer operations team who drive consistency and new standards into operations - implementing strategic customer initiatives, aligning to business ...
Head of Customer JourneyMar. 2022 -
Mar. 2024
FCDO ServicesHead of Customer Journey
Working across the organisation to identify improvements in the customer journey. Significant improvement delivered in customer satisfaction and changed the culture and mindset of the organisation - moving them from functional to emotional service within 4 years.
Co-chair of the Cross Government Customer Experience NetworkSep. 2020 -
Mar. 2024
UK Civil ServiceCo-chair of the Cross Government Customer Experience Network

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