ReKia R - Service Professional,

Years of experience: 14

ITInterior DesignerBusiness Owner📝 Influencer or Blogger🐦 DesignConsulting

Trusted by top professionals

Richard Stephens
Sales Leader @Stephens Inc.
Verified
Very knowledgeable and great people skills. A pleasure to work with.
Orlando Anderson
CEO @Ladies & Gents Productions
Verified
She was very professional and a dedicated hard worker. I love her passion and energy when it comes to her work.

Trust Score

Exceptionally trusted; proven professional excellence.

100%

ReKia's Career Path

Mar. 2023 -
Oct. 2024

Verizon WirelessSenior Technical Support Specialist

Provision and maintain wireless network at home, work, and various locations, as well as assist with Home Internet and Booster device setup and activation. Solved multiple problems pertaining to the IOS and Android platforms via messaging support. Provided support and resolutions to customers having issues connecting to the internet with their connection devices and laptops. Maximized custome...

Feb. 2022 -
Mar. 2023

Verizon WirelessCustomer Support Supervisor

Address the Escalated Concerns of Customers via Written Correspondence Process the Fallout Applications of Promotions Partnership with 3rd Party Chat Support to help resolve concerns to assist customers Assist Representatives with escalated concerns regarding missing Customer Promotions and associated gift cards. Provided digital assistance to customers experiencing technical difficulties. Pr...

Aug. 2014 -
Feb. 2022

Verizon WirelessSenior Customer Service Representative

Lower call volume and improve service levels by teaching and training customers how to use their devices and resources to become more self-sufficient, while promoting self-serve options. Drive revenue generation by building and leveraging rapport with the customer while positioning products and services as long-term solutions to suit their needs. Organize fun and exciting ways to motivate tea...