Years of experience: 25

Technical Support AgentDevOpsTyping SpecialistData Entry AssociateData AnalystIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cassandra's Career Path
Equinox & Quantum Product & Implementation ManagerDec. 2006 -
Present
BillboardPlanetEquinox & Quantum Product & Implementation Manager
MinneapolisWhile my title is Equinox Product & Implementation Manager, my role is actually a multi-faceted one which also equally incorporates Feature/UI Designer & Project Manager. Directly involved with every step of a project involving the products that I manage. I get both clients & dev team invested in success & continuous improvement. General Responsibilities: * Present & demonstrate software prod...
Site Services Representative (Technical Expert)Jan. 2006 -
Dec. 2006
United Behavioral HealthSite Services Representative (Technical Expert)
Greater Minneapolis-St. Paul AreaDuties included investigating Attorney General & Regulatory complaints, formatting all levels of complaint resolution recommendations and liaising with various departments to ensure recommended action taken, following cases to completion. Investigate complaints involving system errors; involve necessary departments to ensure resolution, whether in changing procedures or enhancing the system. ...
Customer Service CoordinatorAug. 2005 -
Dec. 2005
United Behavioral HealthCustomer Service Coordinator
Greater Minneapolis-St. Paul AreaTaking incoming calls from members and clinicians in a high volume call center environment. Building relationships between out-house clinicians and company. Liaising with management and in-house clinicians to streamline procedures. Answering benefit queries, claims queries and giving authorizations for therapies. Assessing crisis calls and routing correctly. Processing and responding to fax a...

Cassandra's Posts

  • About myself

    Accomplished project manager with 10+ years in Agile environments. Expert in team management, issue resolution, and stakeholder communication. Committed to process improvement and proactive problem-solving.

  • Job Description

    Seeking part-time roles that offer flexibility and align with my expertise in managing projects and improving operational efficiency.

  • How to contact

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