Years of experience: 3

Call CenterCustomer Support RepresentativeSupport SpecialistITActorAppointment Setter

Trusted by top professionals

  • MA
    Mohamed Abdelaziz
    Store manager
    Verified
    He was very helpful to the customers. He adapted to his job very quickly. He even tried learning other positions on the job. He was very clean and organized

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Abdelwahab's Career Path
Front Desk StaffOct. 2023 -
Present
George Mason UniversityFront Desk Staff
Managed and resolved technical support tickets. Handled 10-15 tickets per week, ensuring smooth operations with a 90% satisfaction rate from users Set up and maintained technology for the MPR. Supported 2-3 events weekly with minimal troubleshooting needed, ensuring zero disruptions. Delivered IT solutions. Kept things running smoothly by minimizing downtime, helping office staff stay product...
Information Technology Help DeskJan. 2021 -
Nov. 2022
Liberty Language ServicesInformation Technology Help Desk
Managed the help desk - Set up and configured 5-7 computers and systems per month, ensuring smooth operations for new and existing employees. Troubleshot technical issues. Resolved 3-5 tickets weekly, minimizing downtime and keeping productivity steady across the small team. Utilized Active Directory. Managed 2-3 new user accounts per month, streamlining onboarding and ensuring access control...

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